52 stakeholder responses on user experience, key challenges, and recommendations — the evidence base for this redesign.
This report summarizes the CAFNR Website Revamp Survey (October 2025). It gathered 52 responses to assess user experience, identify challenges, and guide improvements — combining quantitative ratings with open-ended feedback.
Questions with rating/scale responses. Insert each question's distribution from the survey tool.
How often do you visit the CAFNR website?
Distribution — insert chartWhat is your primary reason for visiting the CAFNR website?
Distribution — insert chartHow easy is it to locate that information on the site?
Distribution — insert chartHow well is the information organized on the site?
Distribution — insert chartHow visually appealing is the site (colors, images, design)?
Distribution — insert chartHave you used the "CAFNR – Ask Me" chatbot to find information?
Distribution — insert chartDid you know the chatbot can provide direct answers and links?
Distribution — insert chartNumeric distributions were provided as charts in the source survey and are not reproduced here — drop in the actual figures from the survey platform.
Themes coded from 60+ open-ended responses. Navigation and findability dominate.
Mention counts are an approximate thematic coding of the open responses (a comment may touch more than one theme) — illustrative, not exact.
"Make it easier to navigate and find student resources… important things like scholarships, research opportunities, and upcoming events are sometimes buried. A clearer layout or a central student hub page would really improve the experience."
"The average user doesn't know the difference between Research, Academics, and Extension. These should clearly be defined and differentiated on the site."
"Faculty information is hidden inside the program information at the bottom… Faculty information should be accessible on the first page of the website."
"When trying to access the staff/faculty directory, it does not load. I would like to see every staff/faculty member associated with CAFNR."
"Have a page that opens up to all student resources, including student orgs, scholarships, and graduate programs."
"The website needs to be updated frequently. Some information has not been updated since Covid."
"Home page should show menus for Academics, Research and Extension… click extension and it takes you to a page showing all programs."
"The Join Us section displays the same date for all seminar series, even though clicking opens the actual date."
"People are not used to using the chatbot to get information. Also, many times it cannot provide accurate information."
"Fewer clicks, all pages having a cohesive look."
"It should not be a roadblock for visitors outside our university. They should be able to find information easily."
"I would not change a thing. Great job!"
Changes already reflected in this mock (Marketing + IT/Web scope).
Search box and Directory/Student Hub links added to the header.
Homepage section explains Academics vs Research vs Extension.
A dedicated, searchable Faculty & Staff Directory page.
One page for scholarships, orgs, careers, degree plans, forms.
"CAFNR – Ask Me" banner raises awareness of the tool.
Each event shows its own date/time, not a shared one.
The survey points clearly to navigation, content freshness, visual appeal, and chatbot awareness as the priorities. Addressing them improves satisfaction, better serves students and stakeholders, and strengthens CAFNR's online presence.